In This Department

Department Home

9-1-1 Guidelines

  • About This Division
  • Related
  • More Information

9-1-1 Guidelines:

No one expects to have to call 9-1-1 and when they do, it could be one of the most stressful times in their life. There are a few things to remember if you have to call 9-1-1 for an emergency.

  1. Stay Calm: Try your best to stay calm so the dispatcher can get the information needed as quick as possible.
  2. Don't hang up: Never hang up the phone until the dispatcher tells you its okay to disconnect, even if your call was a misdial.
  3. Know your surroundings: Even with all the cell phone technology a caller having a good idea of where they are will enable responders to find them quicker.
  4. Answer questions: The 91-1 dispatcher has several questions they will need to ask to assure you get the quickest possible response.
  5. Don't put yourself in harms way: When most people witness someone hurt, they want to help, but never put yourself in a dangerous situation. You could make a bad situation worst by getting yourself hurt.